FAQs

Private pay rates are applicable to home care services including in-home care, private duty nursing, and hospice home health aides. These services are provided by our home health agency, with rates and hours determined through a service agreement negotiated directly with the patient or their designated guardian.

Our medical care is usually available seven days a week, including weekends and holidays, to ensure continuous care for our clients.

We provide complimentary consultations with our bilingual staff members, social workers, and placement coordinators. They can thoroughly explain our services, assist in coordinating care before it begins, and help with Missouri Medicaid program applications if needed.

There is no minimum daily hour requirement for our services in Missouri. We aim to provide flexible care options to meet our clients' individual needs.

We have established hourly private pay rates for our services. Typically, we bill in 15-minute increments, with the exact rate depending on the level of care required.

We maintain a 24/7 on-call phone service to address any emergencies that may arise, ensuring our clients have support at all times.

If you find that your assigned aide is not meeting your needs, you are welcome to request a replacement. Our goal is to ensure you receive the appropriate assistance and care.

For the safety of our patients and to comply with liability standards, we do not permit family members or friends to ride along during care visits. This policy is independently set by our agency and is not regulated by the Department of Medicaid and Home Services.